Most issues resolve in under a minute through the built-in support system inside Telegram. For anything else, email works too.
The fastest path. Open the bot, go to Account → Help & Support, and describe your issue. The system triages your request, runs diagnostics, and routes it to the right place automatically.
Open GoodBoyTrader BotFor account-level issues, billing questions, or if you cannot access the Telegram bot. Responses are typically within 24 hours.
support@goodboytrader.comWhen you tap Help & Support inside the bot, the system runs account checks before you even describe the problem.
API validity, balance, subscription status, position health, and onboarding completeness are checked instantly.
Known issues surface resolutions immediately. Unknown issues are routed to the support queue with full context attached.
Your account state, recent trades, and diagnostic results are bundled with the ticket so support can act without asking you to repeat anything.
API permission issues, balance checks, and subscription status problems resolve with one tap inside the diagnostic flow.
Many common questions about setup, pricing, and how the bot operates are already answered.
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